The Rundown on Retail Bank KPIs
Friday, December 18th, 2009Banks do have their own way of assessing performance and progress. This can be done more accurately with the help of retail bank KPIs.
Much like in any other industry, retail bank KPIs have also faced a number of challenges when it comes to the measurement of both abstract and quantifiable indicators. One underlying concept that you need to keep in mind is that retail bank KPIs are very important when you want to measure performance as accurately as possible. After all, these KPIs were developed with the primary purpose of helping retail banks improve their performance and progress towards overall success and achievement of corporate goals and objectives.
The act of choosing which KPIs to use in retail banks can be a bit confusing at times. This is because there are many KPIs that can be used. But in the case of KPIs, it is always better to use just a relevant few than to go with many KPIs. Having too many would just make the matter complicated. Sticking with a relevant few is certainly the right move. Go for the ones that have direct effects on performance.
However, if you are not too sure which particular KPIs to use for your retail bank, do not worry just yet. There are actually a number of KPIs that you can lift from the Internet. These KPIs are the ones that other retail banks are currently using, and if you find ones that are relevant to your corporate goals and objectives, then go ahead and consider using them.
Just to name a few, here are some of the KPIs that today’s retail banks are currently using.
* Total monthly cash deposits
* Average annual cash deposits
* Average number of depositors for each branch
* Average withdrawals processed by each depositor
* Ratio of active depositors to dormant depositors
* Average annual number of default borrowers
* Average number of issued credit cards per branch
* Average daily number of clients served
* Average number of bank accounts closed
* The rate of default risk
* The rate of borrowing risk
There are other bank KPIs that are worth mentioning as well. These include cost, income, investment returns, company assets, and interest margins. These KPIs may come with their own system of recognizing vital KPIs to be used. More often than not, these KPIs are quantifiable and measurable so they should be identified so that the performance of the retail bank itself is assessed properly and accurately.
Another KPI worth mentioning is the RAROC or the risk-adjusted return on capital. This metric can be used to foster analysis specifically on risk-adjusted financial performance. By definition, this is actually the ratio of the returns to capital, just with needed adjustments of certain risks. As a given, it is actually the high-risk investments that come with higher returns than the ones that are not laden with risks. By using the RAROC as one of your KPIs, gauging the performance of your retail bank can then be made easier.
These are just some of the retail bank KPIs that you might want to consider using. Also, it is wise to keep yourself abreast with the latest KPI trends in the world of retail banking. This should be done so that you are sure to be using the latest KPI system in the market.


