The Significance of the KPI in Retail Banking

June 12th, 2009

The KPI in retail banking is a much-needed force to foster performance and growth. There are commonly used ones that you can consider for your own retail banking enterprise.

Just how important is the KPI in retail banking? The answer to this is a very resounding “Extremely important” because it is just that. Particularly nowadays when the throes of recession and economic downturn can be felt all over the world, all the more that retail banks should take it upon themselves to develop quality KPIs to use. By definition, these KPIs or key performance indicators function as measures to show you how far along your bank is when it comes to realizing corporate goals and objectives. It is so easy to overlook long-term goals and objectives when much focus is placed on the short-term ones. But when you have these KPIs at hand, keeping tabs of your bank’s performance will be made much easier.

What then are the KPIs that you can use in retain banking? There are actually several that you can use and all of these have the potential to measure performance accurately. However, you need to go with the KPIs that are directly related to the performance of your bank, and this should be dependent on the very nature of your enterprise. It would not make sense for your bank to use a KPI that does not have any impact on the realization of goals and objectives. This would be a worthless addition to your metric system. Thus, you have to go with the ones that have direct attributes here.

One of these would be the total cash deposits received by the bank – both on a monthly and annual basis. Immediate results can be exhibited when you check on the total cash deposits each month. These immediate results can then be spot-checked against the annual ones, to gain a more collective perspective of performance at the end of each calendar year.

Apart from this KPI, you should also include the average withdrawals made by each of your bank’s depositors. Withdrawals literally mean that money is leaving your enterprise so this, in turn, means less profit to earn. By keeping tabs of these withdrawals, you can incorporate the necessary changes to somehow discourage your depositors from taking out their money that often. Perhaps higher interest rates can lure more depositors to leaving their money in their accounts.

The ratio of active depositors to that of dormant ones should also be checked. Not all the accounts held by banks are active all throughout. There are some depositors who are content enough to just leave their money in their accounts and neglect depositing whatever amount each month thereafter. This is quite normal, especially when you study the profile of the average bank depositor. However, if the number of dormant accounts is higher than that of the active ones, then changes need to be fostered fast.

The rate of borrowing risk should also be included, which is also related to the rate of default risk. The bank is just about the first choice when it comes to loan applications and this does spell profit for the enterprise. However, you can never be too sure about a borrower, whether or not he would push through the payments when the loan matures. These risks should then be calculated as well.

So, just how important is the KPI in retail banking? As you can see above, these KPIs are indeed very important. And these are just some of the many that you can choose from to use according to your own purpose.

Credit Risk Performance Measurement in Banking

May 15th, 2009

The banking industry is not exempted from credit risks at all. There is then a need to implement efficient credit risk performance measurement.

Credit risk performance measurement is very important in the industry of banking. In fact, if you would ask any person in the banking industry how important it is, he or she would tell you that this aspect has an impact on the overall success of the bank itself. Thus, banks and other financial institutions, especially the ones that are delving in the business of lending, should pay attention to this aspect.

Risks come in any line of business. In the banking industry, you could safely say that these institutions deal with risks every single workday. Moreover, just about all of these risks are financial in nature. Thus, there is a need to balance risks and returns of investments altogether.

With the many options of banks in today’s market, for a bank to garner a large customer base, it should consider offering a lot of reasonable loan products. This means the loan products would be offered at low interest rates, right? Not necessarily. This is because pegging interest rates that are too low would also incur losses for the bank. After all, banks should have substantial capital in terms of reserves. There should be balance to this, actually. If a bank has too much capital in its reserves, then there is that risk that the bank might miss out on its investment revenue. On the other hand, if a bank has too little capital to begin with, this would only lead to financial instability. Moreover, there is also that risk of regulatory non-compliance that the bank would have to deal with as well. Striking a balance is then imperative here.

By financial definition, credit risk management pertains to that process of assessing the risks that come with any investment. For the most part, risk comes in the form of investments and the allocation of capital. These risks should be assessed so that a reliable and sound investment decision would be achieved. Risk assessment is also an important factor to consider when you are aiming for a certain position in balancing risks and returns.

Banks constantly have to deal with the risk of a client defaulting payment of his loan. This is one risk that banks would have to expect, however unfortunate the case may be. And this is just one of the many risks that banks have to deal with each day. Thus, it is only logical for banks to keep a substantial portion of its capital in its reserves so as to maintain economic stability and protect its own solvency. We have to take into consideration the second Basel Accords, which states that the more risks the bank is exposed to, the greater the amount of capital it should hold in its reserves.

The determination of the risks involved here entails several practices. For starters, banks need to come up with certain estimates as to the figures to keep and the ones to make available for loans. Also, banks have to monitor the performance of the bank, as well as evaluate it. Always remember that portfolio analyses and loan reviews are a must when it comes to efficient credit risk performance measurement.

Become partner for Balanced Scorecard software - business performance measurement tool

April 15th, 2009

Affiliate, reseller and partnership program for Balanced Scorecard DesignerConsultants and owners of business-oriented web-sites will be interested in partnership program that is now available with BSC Designer.

With affiliate program that is now available for BSC Designer, it is possible to be affiliate and resell both - scorecards from commercial library and resell BSC Designer itself.

For more information about Balanced Scorecard Partnership check the partners section online.

The Essence of Credit Risk Management

April 6th, 2009

Banks cannot afford to take the risk of having borrowers that would just default their loans. This is why credit risk management is a must for today’s financial institutions.

In just about any business or industry you venture into, there will always be risks to consider. This is because risks are inevitable in any line of business. Banks, in particular, face a lot of risks head-on each day. Moreover, these risks are almost always financial in nature. And where finances are concerned, it is a must to face such with a systematic approach. This is precisely why credit risk management plays a very important role in the overall success of banks or any other financial institution, for that matter.

How then can you ensure an effective management system for your credit risks? For this to be implemented, there also has to be an implemented framework, which would include the performance of certain processes so that everyone in the enterprise would have better knowledge of their customers, both the existing and the prospective ones. In the banking industry, customers always have a vital role to play in the overall success of the enterprise. The customers are vital when it comes to attaining corporate goals and objectives. However, if the enterprise does not take it upon himself to recognize all the entailed risks in the provision of products and services, then that enterprise is doomed to failure.

Once again, it is a must to know your customers. Even in marketing, there is always that need to identify and recognize your target market and their needs and preferences. There is also a need to recognize your target market when you operating a bank. Offering products and services to clients who are not too keen about settling their debts would mean eventual downfall for any bank.

By definition, credit risk is actually the potential risk of losses that occur as a result of a debtor’s decision to default. In laymen’s terms, this is the risk of losses entailed when your debtor decides to flee the coop and not make payments to settle his loan anymore. Good for the bank if it is able to grant loans to debtors who are extremely religious in making payments. But in today’s world where virtually everyone is suffering numerous hits of the economic downturn, you can never be too sure about the sincerity of your debtors. This is that type of risk that can very well lead to instability for any financial company; worse, it can even lead to insolvency.

There then has to be a systematic approach in checking out the credit history and standing of all your prospective debtors. The typical practice banks and other financial institutions have resorted to is that they hire credit report agencies to delve into the personal and professional backgrounds of their clients regarding their finances and they then use this report to come up with a decision of granting loans or not. Today, however, you no longer need to hire credit report agencies, which is just an additional expense on the pocket, because the software used to furnish these reports is now available to anyone. As long as you know how to use the software, you can then create your own credit reports and determine for yourself just how much of a risk your potential clients are.

Credit risk management is indeed important if you are operating a bank or some other financial institution that ventures into lending. With these software applications at hand, you are then given a more systematic approach in dealing with this problem.

How to Measure Financial Metrics during Recession

March 21st, 2009

It is very important to measure financial metrics during recession effectively. Doing so can help companies gain better leverage for the tough times ahead.

The status of finance in every business organization is the true measure of success. Businesses exist primarily to generate income. Naturally, during difficult times like the present one where business is generally under severe financial constraints, financial management is becoming the primary concern of many companies. The attempt to measure financial metrics during recession accurately is something companies cannot afford NOT to have.

When in the past, most companies were content with their financial metrics in place, those metrics will perhaps no longer suffice today, as the current recession has probably altered the way managers will measure success. With a lot of people unable to buy the products and indulge in activities they used to indulge in, businesses have to ensure that the cost of producing and selling are reduced to the minimum required to offset falling sales.

In measuring effectiveness of financial metrics, managers make use of a lot historical data. Generally, they would use cost of production and marketing or sales expenses to arrive at the most favorable profit margins. Another factor that will influence financial metrics will be the competition. Basically, no product of the same make and quality will differ much in their pricing. Using these data, they will also compute how many units should be produced to break even or earn a desired level of profit. In addition to these are estimates of a portion of credit sales that are expected to go unpaid for a long time or permanently.

During recession, all these computations are still needed, although the objectives may be drastically different. Companies that rely on high volumes of sales to earn profits may focus on strategies that will at least maintain sales or prevent it from falling into untenable levels. A greater portion of financial resources may be allocated to selling efforts. All kinds of incentives to motivate consumers to buy the product from drastically reduced prices to increased warrantees and the like are implemented even when they mean less profit. Obviously, this is in keeping with the current goal of staying afloat until more cheerful times come. The new thrust will probably require a new set of marketing metrics.

There are other ways that can be employed to gain greater financial viability and mostly, these will focus on increasing productivity. Eliminating extraneous positions that do not directly contribute to profit generation but maintaining the same level of productivity will enable companies to reduce prices to levels that people can afford, given their circumstances. Generally, positions that operate under administrative offices, such as human resources, research and development, and other support positions are considered overhead and are the first to go.

The more drastic measure is to cut down on production, which can mean two things: laying off employees or reducing their working hours. But these are remedies that are resorted to only when all else fail. To avoid this painful situations are the reason why companies have to formulate new plans, strategies, and new KPIs together with more appropriate financial metrics during a recession.

Whatever strategy adopted by the company to maintain a strong financial position, it must be accompanied with instruments that accurately measure financial metrics during recession.

The Concept behind Building Credit Risk Scorecards

March 4th, 2009

The process of building credit risk scorecards is better understood if you know the nature of the credit risk scorecard. This helps both the loan applicants and the lending institutions.

It has long been a practice for the buying power and financial capability of people to be rated via credit risk scorecards. In America alone, virtually all professionals are extremely conscious of their credit ratings for these ratings have significant impact on their qualifications regarding loans, the acquisition of credit cards, and the like. Thus, it is very important to look into the matter of building credit risk scorecards so that you can understand the nature of such scorecards and how these are used.

Credit risk scorecards are primarily used by financial institutions in the determination of whether or not their potential debtors would be worth the risk of granting them the loans they are applying for. It would be reckless on the part of any lender to just go ahead and approve all loan applications without looking into the credit history and ranking of these applicants. Moreover, there has to be a data-driven approach when it comes to reaching the decision of whether or not a certain loan application is approved. Verbal promises are insignificant in the credit industry these days.

So, how are these credit ratings made then? Information pertaining to credit ratings is gathered by the credit bureaus. These are the organizations that have the main say when it comes to statistical data and figures pertaining to the financial power of loan applicants. The credit bureaus delve into the personal and professional background of the loan applicants, gathering all that they can in terms of finances. This information is then secluded in the database that they operate.

For the most part, a lot of these credit reporting agencies make use of various formulas when coming up with credit rating scores. These, in turn, produce various results as well. The results produced by the agencies are then trademarked and put up for sale. Lending institutions would then purchase these results so that they could check if their applicants are indeed worth the risk. Now, there have been attempts to come up with a standardized form of presenting the data gathered at hand. However, there would still be variation because the scores would be presented depending on how they would be used, as well as the person who will be using them.

How then is a person scored? The basis of this would actually be the way the person settles his debts. Comparison can also be used as basis here. For instance, if a particular debtor is a month late in settling his debt, then he would be grouped under the same category of debtors exhibiting that particular paying behavior. Tools and stat analysis would then be used to determine the probability of the risks involved, should a lending institution decide to do business with him. Also, you have to take into consideration that there are stat tools that are proprietary. This means that the mathematical formulas that these tools operate on were developed by the bank itself or the credit reporting agency. The produced results would then differ from that of another bank or agency.

Knowing their nature would make it easier to understand the process of building credit risk scorecards. By understanding this nature, not only can banks do more business with loan applicants who are worth the risk, but the applicants themselves can better their status and up their chances of getting their loans approved.

Keys to Managing Recession Effects on Finance KPIs

March 1st, 2009

Recession is wreaking havoc on businesses today. The key to managing recession effects on finance KPIs is maintaining a healthy cash flow.

A global recession happens only once or twice in a lifetime. But when it does, the effects are usually devastating. Many companies go bankrupt, throwing people out of work. Managing recession effects on finance KPIs poses major challenges to today’s managers.

During recession where revenues are expectedly not as robust as before, finance key performance indicators become doubly important and companies will do their utmost to ensure that all resources are focused not only on preventing losses, but also on maintaining a healthy balance sheet.

The key is to maintain a close watch on the cash flow. Less money coming in is a good indication that the recession is affecting sales and management has to take immediate steps that the condition does not worsen to the point where operating capital is depleted. The first thing to look at is how to increase the level of sales where losses can be prevented. Most companies will execute an aggressive marketing drive to encourage people to buy. Generous incentives are offered to free store shelves and stock rooms of accumulating inventories. Earning fewer profits on sales is better than accumulating inventories. In times of recession, liquidity is often a problem with many companies since consumption of most goods is down.

Controlling cash outflow is as important as cash inflow. Companies should implement austerity measures, so to speak. All expenses that do not directly contribute to profit generation should be eliminated or at least maintained at a level where it cannot result to liquidity problems. Sometimes, these can result to reduction in take home pay or even regrettable layoffs of employees, but worse things can happen when businesses completely fold up.

Production takes up most of expenditures. There are a lot of ways to cut production expenses. The first is by using materials that are cheaper but do not hurt quality much. In times of recession, even raw materials producers are likely to sell cheaper to protect their own financial positions. This enables manufacturers to cut down production cost and drive prices down, giving more people the ability to buy. When things are not getting better despite all other measures, the last resort will be to cut production, which will have huge effects on the labor force.

Minute analysis of the charts of accounts and financial statements should be conducted. With the help of these financial records and documents, companies can identify what areas in operations need tinkering for more efficient use of financial resources. Accounts that need constant monitoring are receivables, payables, and inventories – raw materials, in process and finished goods inventories. Daily cash positions must be analyzed to detect hidden dangers.

The most important action that companies can do when the effects of recession sets in, putting financial KPIs in danger, is to sit down and assess things. A plan to combat the effects of the recession must be formulated and efficiently implemented. The use of financial resources must be focused on activities that will bring in the most benefits. Strict control over movements of cash must be enforced and closely monitored. Managing recession effects on finance KPIs entails a unity of action among all employees – from top managers down to the ordinary employees.

Plans on Managing Finance KPIs during Financial Recession

February 19th, 2009

Planning is an essential component of development. It is also the best way of managing finance KPIs during financial recession.

The global recession is on full-swing. Many businesses are losing and some have even closed shop already. With a lot of people losing jobs and money when the once robust financial markets burst, spending is steadily shrinking – putting a lot of pressure on products and services that are not on the priority list of people’s reduced budgets. Managing finance KPIs during financial recession is a challenge that managers have to take up to avoid losing or bankruptcy.

In times of hardships, key performance indicators (KPIs) play vital roles in ensuring that businesses survive since they are the most effective methods in measuring management efficiency. KPIs measure the effectiveness of goals, plans, objectives, implementation strategies, employee performance, and most importantly, management processes.

It is obvious that the main concern of the company is to remain financially viable until the economic recession or the financial recession runs its course. Eventually, if the problem of poor sales persists for some time, companies are forced to cut production to avoid losing money on producing products and services that the consumers have no money to spend on for the present. Employees accept less working days, accept pay cuts, or lose their jobs altogether.

Reducing production to reduce labor costs is, of course, the last resort. Most companies will hold on as long as they can and will apply remedial measures to ease the effects of current financial hardships. Unfortunately, a lot of times, most of them are reduced to implementing rear-guard action for the duration of the crises. Managing finances when revenues are coming at a trickle is very challenging to financial managers and the help of all employees, especially those belonging to the top levels, is crucial. Financial management is essentially an organizational function that all must be concerned with. And KPIs for financial management must be products of decisive actions by management not just to avoid loses, but if possible, overcome difficulties.

Finance units do not exist independent of other departments. In fact, except for companies engaged in providing financial services as their main source of revenues, they mostly play support roles. Financial KPIs in the face of a financial recession in order to be effective must be based on overall company strategies applicable to current situations.

Financial management is about allocation of resources to generate income. In a situation where sales are poor and most of inventories are held in company warehouses or stock rooms and receivables are accumulating, the responsibility of identifying where the available resources of the company must go should be the task of top management. The first thing that the company must do is conduct an in-depth assessment status, identifying strengths and weaknesses, and drawing up appropriate plans and strategies based on the findings. Financial KPIs should be based on these plans.

Cost cutting is given; all expenses that are not necessary must be eliminated. However, determining the necessary expenses and the unnecessary ones can only be done after the plans that address problems are finalized. Without the viable plan of effectively managing finance KPIs during financial recession, it will be very difficult for businesses to survive.

Ways of Controlling Finance Metrics during Financial Recession

February 9th, 2009

Controlling finance metrics during financial recession is vital for companies that are experiencing financial difficulties. This is a must for any company during recession.

Controlling finance metrics during financial recession is a task that managers should not take lightly. The price of failure can lead to liquidity problems that can be fatal. Recession is a time for many companies to take bold and often painful steps to maintain good financial health.

Next to human resources, financial resources are companies’ most vital assets. Even without the additional hardships brought about by recession, companies normally employ all kinds of metrics to ensure that expenditures and revenues are aligned with the general goal of earning profit. The more, the better, as they say. But during a time of instability, financial metrics become doubly important to the management of any businesses.

There will be a general reduction in consumption of products and services during a period of recession. People are incapable of buying the products they used to buy when the times were good. With many companies suffering from poor sales, financial institutions are less willing to provide credit or lend only at high rates, further hurting businesses already laboring under financial pressures. It is a precarious situation needing wise allocation of financial resources.

Of the many financial metrics that companies utilize to measure success, the balance sheet and the income statement are the most important. They are the summation of all activities for a certain period. But during a recession, it is not enough just to see favorable bottom lines. These documents usually provide balances for current and previous periods so companies can get a clearer picture of what is happening. The most important numbers in the balance sheet are those opposite cash, inventories, receivables, and payables while in the income statement, managers will be advised to look at the numbers opposite sales, cost of sales, and all other expenses. Subsidiary documents are also provided to explain the figures better.

A balance sheet can be deceptive. It can show a profit and yet give signs of dangers. An increasing receivable balance is a danger sign. The danger is even more serious when the ageing of accounts shows that the balance of uncollected accounts falling under 90 days and above is becoming bigger. This means that collections are lagging behind. An accumulating finished goods inventory is another danger sign. This means that sales is not keeping up with production, but to verify the accuracy of the observation, managers only have to glance at the sales and cost of sales figures in the comparative income statement.

All of these, of course, have an impact on the most important asset of the company contained in the balance sheet – cash. Falling sales coupled with increasing receivables because of poor collections can only result to decreasing financial resources and if these go on long enough, a company can find itself with serious liquidity problems.

A financial metric that can be consulted when there is an immediate need for financial information is the daily cash position. This instrument contains all the receipt and disbursements details and cash balance at the end of the day. The daily cash position is an effective tool for controlling cash movements, as it allows management to allocate financial resources according to priorities. The daily cash position, along with the balance sheet and income statement, is valuable in controlling finance metrics during financial recession.

How to Control Recession Effects on Financial KPIs

January 30th, 2009

Recession is wreaking havoc on businesses; it is helpful to know some of the strategies that hard-pressed companies can resort to control recession effects on financial KPIs.

It is crucial for companies to control recession effects on financial KPIs. The failure to do so can result to losses, and worse, bankruptcy. Recession is a situation where most businesses suffer from poor sales because a considerable portion of the population is experiencing financial difficulties due to reduced income or the absence of job opportunities. This is probably the worst situation for businesses to operate in.

Companies producing products and services that people cannot do without, such as food, gas, and other basic commodities are a bit luckier. But those that produce products that people are likely to cross out from the shopping list when finances are tight should better be prepared for the worst. These companies have a lot of planning and strategizing to do to ensure viability.

The typical response of companies to the effects of a recession is to try to prevent sales from plunging into levels where cash inflow is reduced to a trickle. It is impossible for companies, however well capitalized they are, to accumulate large inventories and hope that the recession runs it course soon. Recessions do not go overnight. And sooner or later, operating capital dries up.

Strategies for selling products during a recession are vastly different from strategies when times are normal. In the latter, quality is the main selling point and companies have more flexibility when it comes to pricing. In the former, price becomes the main selling point, but only because companies have no choice. They have to sell even at considerably reduced profits just to make sure that inventories are converted into cash. Aside from reduced prices, some concerns will throw in other incentives that will make the product more attractive to customers, like extended payment periods on credit sales, longer warrantees, and the like.

Maintaining a viable sales statistics is just one of the strategies, although the most important, that companies can resort to protect financial KPIs. Cutting overhead cost is another. This will include cutting expenses on power and communications, office supplies, travel expenses, allowances, trainings, and more. If this does not suffice, then the next move will be to reduce the payroll. Companies will institute re-organizations, shedding positions that are not directly related to profit generation, and merge offices and functions, rendering some positions extraneous.

The last resort will be to cut production levels, but most will defer doing it until it is evident that the new sales strategies offer no other way out. Companies are naturally not keen on this measure, as throwing people out of work just makes the recession last longer since it means more people without the capacity to buy products.

Depending on financial KPIs during a recession will be less difficult when employees are properly aware of the necessity of making some sacrifices. It will not be difficult to persuade them to take extra effort to be efficient in using company resources or even taking less money to ensure that the balance remains healthy.

Human resource is the most important resource of any organization, business or otherwise. The best way to control recession effects on financial KPIs is to harness the strengths and experiences of employees in formulating the appropriate plans and implementing them.